HOW CAN WE HELP?

Feel free to browse all of our questions and answers, if you can't find what you're looking for contact us at support@mirametals.com. Our customer support team is happy to help!

✨ OUR JEWELRY

What material is your jewelry made of?

Is your jewelry hypoallergenic?

Are the freshwater pearls genuine?

How is your jewelry waterproof?

How do I take care of my jewelry?

How is your jewelry packaged?

Do you offer necklace extenders?

Do you have a waitlist option?

My earring won't click in, what can I do?

📦 ORDER & SHIPPING

How much does shipping cost?

Will I be charged customs duties and taxes?

What are the estimated delivery times?

Where do you ship to?

What is your order and shipping process?

How do I track the status of my order?

Can I cancel or change my order?

I'm having trouble placing an order!

My order is delayed, when will I receive it?

My order is marked as delivered and I can't find it.

There is a missing or incorrect item in my order.

I haven’t received my order confirmation.

📆 RETURNS & EXCHANGES

What is your return and exchange policy?

How do I start a return?

How do I return a gift?

How much is the return shipping fee?

🪩 WARRANTIES

What does the broken/faulty item warranty cover?

🎉 PROMOTION

How does the Buy 2 Get 1 promo apply?

Can I apply multiple promo codes?

How can I receive a free gift?

💳 PAYMENT

What payment methods do you accept?

How do I change the currency?

My payment wasn't accepted!

How are refunds processed?

🎁 GIFTING

Do you offer gift cards?

How do I redeem my gift card?

Do you offer gift wrapping?

📱ACCOUNT

I can't log in to my account!