All our jewelry is made from the highest quality stainless steel, 925 Sterling Silver, or 10K / 14K Gold.

The gold stainless steel and 925 Sterling silver is plated with 18k gold using a technique called PVD (Physical Vapor Deposition).

This new way of plating is 10x stronger than standard gold or silver plating, making our jewelry more memorable.

All pieces are made from the highest quality stainless steel, 925 Sterling silver, or 10K/14K gold. Our materials are considered safe to use for anyone with allergies or sensitive skin. Also, every pieces has been personally tested.

Yes! We use genuine freshwater pearls that are carefully selected and highly valued for their beautiful rainbow luster.

Both 925 Sterling silver and 10K/14K Gold are considered 100% waterproof.

Our stainless steel jewelry is waterproof due to our unique plating process! We use the highest quality stainless steel that is then plated with 18k gold using a technique called PVD (Physical Vapor Deposition).

This new, modern way of plating, is ten times thicker than standard gold plating, is environmentally friendly, and uses a vacuum coating process, resulting in an extremely durable finish. This durability naturally makes it almost anything proof!

Cleaning Tips:

• Use only water and a mild soap to wash your jewelry.
• Use a soft cloth to help clean it (no abrasive cleaning tools).
• Regularly cleaning your pieces can keep residues to a minimum making them shine on the daily.

Storage Tips:

• It's always best to store your jewelry in a way where they aren't rubbing against each other to prevent scratches.
• Any pouch or jewelry box with a soft texture inside is optimal.
• Make sure your jewelry is dry before storing it.

Every single Mira Metals order comes in a branded box, and a pack of stickers. These boxes are conveniently sized and ready to be wrapped is given as a present.

In addition, we are happy to share that we only use eco-friendly packaging and recycled paper.

Making a small adjustment from time to time will keep your earrings tight and working like new! Follow our guide here.

There is free shipping on all orders!!

Shipping is free on all orders. However, additional fees such as customs duties or tariffs may occasionally be charged by your local authorities. These fees are outside of our control and must be covered by the customer.

You can find our estimated delivery times here!

We currently ship to the Canada, United States, United Kingdom, Australia, Europe, and most of the world. We are unable to ship to Russia, French Polynesia, and China at this time.

You will receive an order confirmation via email as soon as you have placed your order. Typically, your order will be processed and dispatched within 1-2 business days. Please note, there may be fulfillment delays due to unforeseen circumstances. As soon as your order is on its way it may take between 5-15 days depending on your shipping destination and order delays. We'll send you the tracking number via email, allowing you to follow its journey on our tracking page. An email notification will be sent when your order is shipped and delivered.

Track Your Order Here

You’ll be able to track the status of your order as soon as you place an order on our tracking page by entering your order number and email. You can locate your order number in your account and/or order confirmation email. Once entered, you will see the following: Ordered > In Process > Order Ready > In Transit > Out for Delivery > Delivered.

Track Your Order Status Here

Our team works very efficiently and quickly to process orders. We are unable to guarantee any cancellations or changes to your order once placed. If you have an incorrect shipping address please reach out to us at support@mirametals.com

The first useful tip is to see if your connection is optimal. If it's not, waiting a bit longer for your cart/page to load and process your order could be the solution.

If that doesn't work, we recommend trying the following steps:

• Use another browser or device
• Make sure that your card is open for international payments
• Try another payment method or contact your bank

Please don't hesitate to contact us at support@mirametals.com if you are still experiencing issues.

While we can ensure this doesn't happen often, we're so sorry for the delay! Although we rely on our shipping partners to provide the most efficient services, unforeseen circumstances can arise.

If your order is considered late: Please kindly consider potential shipping delays. Mira Metals cannot be held responsible for lost or stolen packages. To start, we suggest double-checking that your shipping address is correct. We find that tiny details such as house/door number, street, and postal code can sometimes be missed.

Once your address is confirmed, if your order is past 30 days please contact us at support@mirametals.com and we will do our best to assist you in any way we can. 

We're so sorry for this inconvenience! Although we rely on our shipping partners to provide the best delivery services, unforeseen circumstances can arise on rare occasions.

If your order is marked as "Delivered": We recommend searching the surrounding areas of the shipping address and reaching out to neighbors. After allowing for a minimum of three business days for any potential developments, we advise submitting a claim with your local carrier directly. If you still haven't received your order, please contact us within 7 business days at support@mirametals.com and we will help every step of the way.

If you received the wrong item or an item is missing from your order, please contact us at support@mirametals.com to submit a claim within 3 business days after receiving your package including your order number, a photograph of the items you received, and your shipping label. Our team will be able to investigate this with our packing team and carrier partners.

We're sorry to hear this! In this case, most likely the wrong email address has been entered. Please contact us at support@mirametals.com and we will assist you in locating your order. Make sure to include your full name, shipping address, and phone number associated with your order.

You can find our return and exchange policy here!

How do I start a return?

If you are eligible after reviewing our return and exchange policy, please reach out to us at support@mirametals.com with the information below and we will assist you through the necessary steps.

• Order Number
• Item(s) requesting to be returned or exchanged

Gifts can be exchanged for store credit. If you are eligible after reviewing our return and exchange policy, please reach out to us at support@mirametals.com with the information below and we will assist you through the necessary steps.

• Customer’s email
• Order number
• Item(s) requesting to be exchanged

Please note that while we are happy to refund or exchange for store credit, we do not cover the cost of return shipping. You will be responsible for the return shipping cost and providing a tracking number for proof of return. The return shipping fee is based off the courier service you select (local post office, DHL, etc.) that best suits your needs.

Here is everything you need to know about our broken/faulty item warranty!

In the event you have received a faulty item or a piece of jewelry has broken due to a manufacturing defect you have within 90 days of the item(s) delivery to submit a claim. Once approved, you are eligible for a replacement or store credit. Gifted jewelry is only eligible for store credit. Store credit will be calculated according to the promotional discount applied to the item. Make sure to keep all previously damaged items with you for your future warranty claims. Your item must be purchased from atoleajewelry.com. Mystery products and free gifts are not covered under our warranty. Mira Metals Jewelry reserves the right to deny any warranty claim.

Coverage includes:

• Manufacturing defects

Does not include:

• Lost jewelry
• Normal wear and tear, including minor damage
• Damage from misuse of jewelry or improper storage 

If you are eligible and wish to submit a claim, please reach out to support@mirametals.com with the following information:

• Current shipping address
• Your order number
• Which item is damaged
• A description of the problem
• Photographic evidence
• Plus a video if necessary (i.e. earring clasps)

Add at least one piece of jewelry to your cart, then enter the promo code FREE-GIFT at checkout. Your mystery gift will be another piece of Mira Metals jewelry — it could be something from our site, or even a special item not listed.

Want something specific? Feel free to leave a note at checkout with the type of jewelry you’d love as your mystery gift, and we’ll do our best to surprise you.

Please note:

• This offer is valid on your first order only and can’t be applied to future purchases.
  
• The promo does not apply if you only order the free gift — at least one regular jewelry item must be purchased.
  

It’s our way of saying welcome to the Mira Metals family!

• Buy 2, Get 25% Off: Add 2 items to your cart and the discount will be applied automatically — both pieces will be 25% off.
  
• Buy 3+, Get 40% Off: Add 3 or more items and the discount will be applied automatically — every piece in your cart will be 40% off.
  

No codes needed. Just add your favorites to the cart and watch the savings apply!

The FREE Mystery Gift and our Buy More, Save More promos (Buy 2, Get 25% Off or Buy 3+, Get 40% Off) can all be combined on your first order — it’s our way of saying welcome to the Mira Metals family!

Please note: all other discount codes work independently and cannot be combined with these offers.

We accept card payments with Visa, MasterCard, and American Express. Aside from the major credit cards, we also accept PayPal, Apple Pay, Google Pay, and Shop Pay!

When selecting PayPal as a payment option at checkout, you will be directed to the PayPal site to 'Log in' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to atoleajewelry.com.

On the top-left corner or bottom-left corner of the website, you have the option to convert the currency and this is all converted from our main currency which is the Euro (€) as we are headquartered in France. There should also be a pop-up window that lets you change the currency easily.

Oh no! We recommend trying the following actions:

• Use another browser or device 
• Make sure that your card is open for international payments
• Try another payment method or contact your bank

If you've tried those, it might be best to try again in a few hours just in case this is an isolated error.

1. Credit Card 

From the day the return is processed by our customer support team, depending on your bank, it will take around 2-7 business days for the refund amount to appear on your end. 

2. Debit Visa Card

Online purchases made with a Debit Visa Card will be processed as a credit card, and it will take around 2-7 business days for the refund amount to appear on your end. 

3. Paypal

Once a refund has been made back to your PayPal account, you will receive a notification from PayPal. It will take around 2-7 business days for the refund amount to appear on your end. 

Of course! We offer digital gift cards with instant delivery.

Our digital gift cards are delivered by email and contain instructions to redeem them at checkout. They have no minimum order value and no additional processing fees.

If you would like to purchase a gift card, you can find them here.

When you're ready to place an order with your gift card, just head to our checkout page and enter your code in the discount box. The value of your gift card will be automatically deducted from your order. If there is any remaining balance, you may pay with any of our accepted payment methods. If the gift card is in a different currency, no worries, it will be converted at checkout!

It just so happens that every single Mira Metals order comes in a branded box for every piece of jewelry, and a pack of stickers. Altogether it makes the perfect gift for someone special!

There is also no packing slip included, so there is no indication of pricing. Overall, it's all set to send as a gift. All you need to do is add the recipient's name & address.